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What if an item I ordered is currently out of stock?
A: We will email you with details of the item and give you the option of a full refund, including (if necessary) a refund of the postage.

What is our policy on refunds?
A: Please refer to our “Return & Refund policy”.

Do you need a consultation before ordering herbal products from this website?
A: Not if you have a prescription from another Chinese medicine practitioner or are already taking Chinese herbal products (Please read our terms and conditions before buying online)

Why do we advise customers not to “self prescribe”?
A: Although each product has a brief “as is” explanation to its general use, this is NOT intended for the purpose of “self prescription” It is to aid customers identify a product they use or have been prescribed for their general health.

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